Real stories on how travel advisors aided their clients during the outbreak and disruption of COVID-19.
“Our son Matt left for Croatia last August. [Our travel advisor] Hilary made all the arrangements for him to fly as a Rotarian Foreign Exchange student. Three weeks ago, Matt’s appendix burst, and he was hospitalized just as the coronavirus hit in Croatia. He spent eight days in the hospital and then one week recovering with his host family. Hilary worked tirelessly to get Matt on a flight home to Utah. We thought we had found a flight only to find it was cancelled the day of his expected return. Hilary again went to work for us to find a second flight out of Croatia. Finally, on April 8, he flew out of Croatia, to Frankfurt, to Amsterdam, Atlanta and finally Salt Lake City. A flight total of over 48 hours. We are elated, and beyond grateful for her sincere and compassionate efforts in bringing our son home. I am sure you can imagine the stress we felt from not being able to personally help our son. It was a frightening and difficult time for our family. And, thanks to Hilary, we are back together as a family. She is a true professional!”
- A satisfied client